Darley's multiple divisions are committed to continual quality improvement, meeting our customers' requirements and continually improving the effectiveness of our quality management system through compliance with ISO 9001:2015 and applicable requirements. Customer satisfaction is enhanced by using quality objectives that are measurable and have targets for improvement.
The quality management system establishes a framework to facilitate the formation and review of quality objectives through the following:
All personnel who impact quality are required to familiarize themselves with appropriate documentation and implement the policies and procedures in their work. Darley's management is committed to compliance with applicable industry standards and best practices. The quality policy is communicated to employees to enhance their understanding of how they impact the company’s quality management system. Employees at every level have a responsibility for the quality we offer our customers. Employees are empowered to participate in the continual improvement of the quality management system to maintain its effectiveness. This policy is reviewed for continuing suitability.